More customer support, with a slightly different setup
As of today (January 28, 2019), Lexicata is upgrading our customer support offering. Lexicata customers will now have access to 24/5 support—12:00 a.m. (PST) Monday to 11:59 p.m. (PST) Friday.
In addition to more support availability and assistance, we want to ensure the standard of assistance you receive is an additional benefit to your firm. To that point, we will be integrating Lexicata Account Managers into the award-winning Clio support team; so instead of having one person to contact, queries will now be handled by Product Experts on the award-winning Clio support team who are available round-the-clock.
Why are we making this change?
We know your schedule isn’t always nine-to-five, and establishing round-the-clock support will enable us to provide you with the assistance you need, whenever you need it. Our in-house Clio and Lexicata Product Experts will serve the same function that Account Managers did in the past; the only difference is that they’ll be available twice as many hours per day.
We understand that many of our customers have developed positive professional relationships with our Account Managers, and we want to continue to foster these relationships across our team. We believe we can do so in a more impactful way; as the previous Account Manager system limited our support capabilities because our Account Manager staff can’t serve you all the time—but our team of product experts can.
We wholeheartedly believe that the new 24/5 support model will provide you with the quality technical support and product-specific best practices you deserve.
How do I contact the new 24/5 customer support team?
If you have wish to know more about how the new support system will work, please read this Help Center article: 24/5 customer support.
And of course, please let us know if you have questions.